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AB 581 has been signed! SB 609 today could be the day!

CLTCOA’s legislative team is excited to share of another legislative victory for LTC residents! This week the Governor signed AB 581 the RCFE Retaliation bill. This bill prohibits RCFE’s from retaliating against residents who make a complaint to the the local LTC Ombudsman program.

 CLTCOA would like to send a special thanks to Benson Nadell and his staff at the San Francisco LTC Ombudsman program for all of their efforts in getting this legislation passed!

 SB 609 Ombudsman Willful Interference Bill, which increases the penalty for facilities who willfully interfere in the duties of a LTC Ombudsman is sitting on the Governors desk at this very moment. The bill is likely to be signed today so get ready!

 Reminder- next Tuesday is the CLTCOA Board meeting and we encourage you to attend.


Leza Coleman

Executive Director CLTCOA

916-375-3313 office

916-417-2889 cell

new email address:


Our ombudsman association is worked hard on this bill and AB581 is a great victory for residents in residential care facilities who have issues concerning their care but afraid to voice them to the ombudsman for fear of retaliation.   Hopefully, now they will feel more free to speak up.

Thanks everyone for your support



Sylvia Taylor-Stein
Board of Directors
California Long Term Care Ombudsman Association

Executive Director

Long Term Care Services of Ventura County, Inc.,

Ombudsman Program

2021 Sperry Avenue Suite 35

Ventura, CA 93003

T: 805-656-1986

Fax: 805-658-8540

a 501 (c) 3 public benefit corporation

All donations are 100% tax deductible

Posted in AB 581, Legislation.

AB 937 The Conservators and Guardians: Personal Rights of Conservatees Bill has been signed

Hello All,

I am so excited to share that the Governor signed AB 937 _The
Conservators and Guardians: Personal Rights of Conservatees Bill this

Thank you so much to all of you who assisted with this
legislation-drafting support letters, reaching out to others and
testifying in committee.

Heather Falkenthal, Assemblemember Bob Wieckowski’s legislative aid,
shared that CLTCOA’s knowledge and experience was integral to the
success of the bill.

Yeah team!

Leza Coleman

Executive Director CLTCOA

916-375-3313 office

Posted in Uncategorized.

Ventura County Executive Director Receives National Consumer Advocacy Award

Ventura, CA August 9, 2013 – Long Term Care Ombudsman Services of Ventura County announced today that Sylvia Taylor-Stein, Executive Director, has been named the winner of the 2013 Consumer Voice Howard Hinds Memorial Award . The Howard Hinds Award was established in 2005 in memory of the late Howard Hinds, a Tennessee District Long-Term Care Ombudsman. Howard was a true champion for residents in long term care and for the ombudsman program, as well as a passionate advocate on national issues. The award honors an individual who has significantly and effectively advocated for long term care consumers on the local level.


Sylvia Taylor-Stein was nominated by Joe Rodrigues, California State Long Term Care Ombudsman and Tony Chicotel, Staff Attorney for California Advocates for Nursing Home Reform. In their nomination they said, “Sylvia has been a tireless, though unsung, local leader in what has turned out to be a national movement, and her leadership and own personal experience with dementia in her family has inspired an entire community to re-think its care process for people with dementia, and to focus on the abilities they retain, rather than those they have lost”


“It is a tremendous honor to receive the Howard Hinds Memorial Award,” Sylvia said. “I am deeply moved, and thank the Consumer Voice for selecting me to receive this prestigious award. This work is a calling, not a job, and I am so humbled to see the work we do, receive this recognition.”


Sylvia Taylor-Stein will be honored at the 37th Annual Consumer Voice Conference in Arlington, VA on Saturday, October 26, 2013.


Sylvia Taylor-Stein was introduced to the Ombudsman Program in 1999 and became actively involved the same year. Her greatest inspiration in her life was her grandmother who died at 92 years of age after suffering with Alzheimer’s disease for 10 years. It was her love and deep respect for her grandmother that influenced her to leave the private sector where she had served in an executive position, and become involved with the exceptional advocacy work of the Ombudsman.


Hailed as the leading national advocate for consumers in all long-term-care settings, Consumer Voice is a 501(c)(3) nonprofit membership organization founded in 1975 by Elma L. Holder.


For over 30 years Long Term Care Services of Ventura County has been providing advocacy and support for all long-term care consumers throughout the county. The organization has been recognized locally and statewide for making a significant impact in improving the lives of all residents living in long term care settings.

Posted in National Award, Nursing Home.

Congratulations Ms. Taylor-Stein!

Good afternoon, Ms. Taylor-Stein.

Congratulations! You have been nominated for a 2013 Consumer Voice
Leadership Award.

We are pleased to inform you that Joe Rodrigues and Tony Chicotel
nominated you for the Howard Hinds Memorial Award. The Hinds Award was
established in 2005 in memory of the late Howard Hinds, a Tennessee

District Long-Term Care Ombudsman. Howard was a true champion for
residents and for the ombudsman program as well as a passionate advocate
on national issues. The award honors an individual who has effectively

Please find the attached letter below with additional information regarding
the award and the selection process and let me know if you have any


Amity Overall-Laib
Manager, Long-Term Care Ombudsman Program and Policy

Image of Congratulations Letter Below:

Posted in California.

Local Nursing Homes Leading Movement to Reduce Chemical Restraints

Dear Friends,

For those who made it to our symposium yesterday, and those of you who
were unable to attend, but wanted to be there, I just wanted to share
the front page of the VC Star today. Our symposium was a huge success,
thanks to so many wonderful contributors and team members and attendees.
We could not have done it without you.

Thank You!!


Posted in Articles, Newspapers/Books, Symposiums.